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Complaints Procedure

We do of course hope that all complaints can be resolved by discussion as appropriate within the school, but will always provide information on the appropriate channels for further concerns. Information is set out in the booklet ‘Information for Parents’ available from the Education Department or from the school. In appropriate circumstances under this procedure, the council’s staff will act as advocates or advisers.

Curriculum complaints procedure

Complaints under Section 23 of the Education Reform Act in respect of the curriculum should first be considered informally - in discussion with the Headteacher or other appropriate senior member of staff. Complaints not resolved at school level must be made in writing to the Director of Children’s Services and signed by the complainant.